Shipping Policy
How and when Jeaness Beauty Sdn Bhd delivers your packaging orders.
Shipping Address
We ship only to the delivery address given when you place your order. Please make sure the address is complete and your phone number is reachable. We do not ship to P.O. Boxes.
We are not liable if goods are returned to us because of an incorrect address. A second delivery attempt is charged at the actual shipping cost, which we will tell you before re-sending.
Change of Shipping Address
To change the delivery address, contact us at WhatsApp +60 14-311 9310, email jeanjonbiz@gmail.com or through our Contact page within 12 hours of placing your order. Changes requested after the order has been confirmed may carry additional shipping charges, which are paid by the customer.
Shipping Time
In-stock items usually arrive within 2–5 working days (Monday to Friday) after payment is confirmed. Deliveries are made during office hours, 9:00 am to 5:00 pm on weekdays.
Customised, printed or private-mould orders follow the lead time stated in your quotation. See our Terms & Conditions.
Tracking Number
Once your parcel is collected by our courier partner, we will send you the tracking number by WhatsApp, SMS or email. An invoice or delivery order is available as proof of purchase.
Self-Collection
You may also collect your order from our showroom at 30, Jalan BP 5/8, Bandar Bukit Puchong, 47100 Puchong, Selangor. Please contact us first so we can have it ready.
Changes to This Policy
We may update this policy from time to time. The version on this page applies to orders placed after the date below.
Last updated: 9 November 2026