Cancellation & Refund Policy
Cancellations, returns and refunds for orders with Jeaness Beauty Sdn Bhd.
Cancellation Before Shipment
You may cancel an order before it leaves our warehouse at no extra charge. Send your cancellation request to WhatsApp +60 14-311 9310, email jeanjonbiz@gmail.com or through our Contact page. Please do so within 12 hours of placing your order so we can stop it before dispatch.
If you have already paid, a full refund is made once the cancellation is accepted. Once payment is confirmed and the order is being prepared, changes or cancellations because of a change of mind are not accepted.
Customised, printed and private-mould orders cannot be cancelled once artwork is approved or production has started.
Returns
Goods sold are not refundable except in these cases:
- Failed delivery: the goods never reached you.
- Wrong item: not the item you ordered, the wrong size or colour, or items missing from the package.
- Damaged in delivery: the item arrived damaged.
Only products bought directly from Jean & Jon (Jeaness Beauty Sdn Bhd) are covered. Products bought through other retailers follow that retailer's policy.
Return Conditions
- Tell us within 7 days of delivery, with photos of the item and packaging.
- Ship the item back within 7 working days of receipt, as shown by the courier receipt.
- Include proof of purchase (order number or invoice).
- Items must be unused, in new condition and in their original packaging, together with any free gifts.
- Pack the item well so it is not damaged on the way back.
Return shipping is paid by the customer unless the return is because of our error (wrong or damaged item). We may reject a return or refund that does not meet these conditions.
Refunds
We check returned goods when they reach us. If they meet this policy, a full refund is made by online bank transfer to your bank account, normally within 3–5 working days. Where possible, we may offer a replacement or a credit note instead, with your agreement.
Contact
For any cancellation, return or refund, contact us at WhatsApp +60 14-311 9310, email jeanjonbiz@gmail.com or through our Contact page. Please include your order number.
Last updated: 9 November 2026